Terms of service

Last Updated 12/07/2025

1. Overview

This website is operated by Starpack (Pty)Ltd. Throughout the site, the terms "we", "us" and "our" refer to Starpack (Pty) Ltd. We offer this website, including all information, tools, and services available from this site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


2. Products and Services

We sell a wide range of packaging products, deli and catering supplies, and consumables. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.


3. Orders and Payments

  • All orders are subject to availability and confirmation of payment.

  • Prices are listed in BWP and are inclusive of applicable taxes 14% as per government regulations.

  • We reserve the right to refuse or cancel any order at our sole discretion.


4. Shipping and Delivery

  • Delivery times are estimated and may vary depending on location and availability.

  • We are not liable for delays caused by couriers, customs, or unforeseen circumstances.

  • Shipping fees, if applicable, will be added during checkout and are non-refundable once shipped.


5. Returns and Exchanges

We strive to provide quality products. If you’re not satisfied with your purchase:

  • You may return eligible items within 7 days of receipt.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Some items, such as perishable goods or custom orders, are non-returnable.

Please see our Returns Policy for more information.


6. Accuracy of Information

We do our best to ensure product descriptions, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct any errors or update information at any time without prior notice.


7. Intellectual Property

All content on this website—including images, logos, product descriptions, and designs—is the property of Starpack and protected by copyright and trademark laws. 


8. User Conduct

By using this site, you agree not to:

  • Violate any laws or regulations;

  • Submit false or misleading information;

  • Interfere with the site’s security or operations;

  • Upload malicious code or attempt unauthorized access.


9. Limitation of Liability

To the fullest extent permitted by law, Starpack shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.


10. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Continued use of the site after changes means you accept those changes.